1. Information we collect

When you browse our store, contact us or place an order, we may collect information you provide, including:

• Name, phone number and email address
• Shipping and billing address
• Order details, product information and transaction information
• Information you choose to share when contacting customer support

Our website and the services supporting it may also automatically collect technical information, such as your IP address, browser type, device information, website usage information, and information collected through cookies and similar technologies.

2. How we use your information

We may use information for purposes related to operating our store, including to process and deliver orders nationwide in Pakistan; contact you about an order; provide customer support; confirm Cash on Delivery (COD) orders; improve our products and website experience; help prevent fraud and misuse; analyze website performance; and provide relevant advertising and marketing where applicable.

3. Cookies and tracking technologies

Cookies, pixels and similar technologies may be used to support website functionality, analyze website usage, understand how visitors use the store, support advertising and retargeting, and measure advertising performance. The technologies used can depend on the services enabled on the store. We do not represent that any particular tracking technology is installed or active unless it has been configured on the website.

4. Advertising and analytics

Where applicable, third-party advertising or analytics platforms may receive certain information through cookies, pixels or similar technologies. This can help us understand store activity, measure advertising performance and show relevant advertisements. Examples may include Meta (Facebook and Instagram) and TikTok, depending on the tools enabled on our store.

5. How we share information

We may share information with trusted service providers when reasonably necessary to operate the business and provide our services, including:

• Delivery and courier partners
• Payment service providers
• Shopify and related technology providers
• Analytics and advertising service providers
• Customer support providers

We do not sell customer information for unrelated purposes. Service providers may handle information according to their own terms and privacy practices.

6. Data security

We take reasonable measures designed to protect customer information. However, no online service or method of electronic storage can be guaranteed to be completely secure.

7. Data retention

We may retain information for as long as reasonably necessary for order fulfillment, customer support, legal and accounting needs, and other legitimate business purposes.

8. Customer choices

You may contact us regarding your personal information or with privacy questions. We will review your request and respond as appropriate.

9. Third-party services

Our website may use third-party services, including Shopify, courier services, payment providers, analytics platforms and advertising platforms. These services may process information under their own privacy policies and terms. We encourage you to review those policies when using their services.

10. Children's privacy

Our website is not intentionally directed toward children, and Nazilah does not knowingly collect personal information from children for independent use.

11. Changes to this Privacy Policy

We may update this Privacy Policy when necessary. Any changes will be published on this page, and the updated policy will apply from the time it is posted.

12. Contact

For privacy-related questions or requests concerning your personal information, please contact us through the Nazilah Contact Us page.