1. Introduction

Welcome to Nazilah. By accessing or using our website, or by placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

2. Products and product information

We make reasonable efforts to ensure product descriptions, images, colours, sizes and prices displayed on the website are accurate. Actual colours may vary slightly depending on your screen, device settings and display quality. Please review product details and size information before ordering.

3. Pricing

Prices shown on the website are subject to change without prior notice. We reserve the right to correct pricing, product listing or other errors. If an error affects an order, we may contact you to discuss the correction or cancel the affected order and provide any applicable refund.

4. Product availability

All products are subject to availability. If an item becomes unavailable after you place an order, we may cancel that item or the order and will contact you using the details provided, with any applicable refund handled in accordance with our Refund Policy.

5. Orders

Submitting an order is a request to purchase the products selected. An order is not confirmed until we accept it and communicate confirmation. We reserve the right to confirm, reject or cancel an order where necessary, including where information is inaccurate, a product is unavailable, or a pricing or listing error has occurred.

6. Cash on Delivery

If you choose Cash on Delivery (COD), you are expected to provide accurate contact and delivery information and to accept and pay for the parcel when it is delivered. We may contact you to confirm a COD order before dispatch. If we cannot confirm the order, we may delay or cancel it.

7. Order cancellation

You may request cancellation by contacting us as soon as possible and before your order has been shipped. Cancellation requests can only be accommodated if the order has not already entered dispatch or been handed to the courier. Once shipped, cancellation may no longer be possible and the applicable Return & Exchange Policy will apply.

8. Shipping and delivery

Delivery times shown or communicated are estimates, not guarantees. Delivery may vary due to your location, weather, courier delays, public holidays or other circumstances outside our reasonable control. We will make reasonable efforts to help with delivery enquiries using the information available to us.

9. Returns and exchanges

Returns and exchanges are subject to Nazilah's separate Return & Exchange Policy. Please review that policy for eligibility, conditions and instructions before requesting a return or exchange.

10. Refunds

Refunds, where applicable, are subject to Nazilah's separate Refund Policy and any conditions stated in that policy.

11. Website use

You must use the website lawfully and responsibly. You must not misuse the website, attempt unauthorized access, interfere with its operation or security, disrupt its functionality, or use it for fraudulent or unlawful activities.

12. Intellectual property

Nazilah's brand name, logo, website content, product images, graphics and other original materials are protected by applicable intellectual property rights. You may not copy, reproduce, distribute or use these materials without our prior permission, except where permitted by law.

13. Third-party services

We may rely on third-party services to support our store and orders, including Shopify, courier providers, payment services, analytics providers and advertising platforms. Your use of services provided by third parties may also be subject to their own terms and privacy practices.

14. Limitation of liability

We are not responsible for delays or failures to perform our obligations caused by circumstances outside our reasonable control, including severe weather, courier or service disruptions, public holidays, technical interruptions or other events beyond our control. Nothing in these terms excludes or limits any responsibility that cannot lawfully be excluded or limited.

15. Changes to these terms

We may update these Terms & Conditions when necessary. The updated version will be posted on this page and will apply from the time it is published. Please check this page periodically for changes.

16. Contact

If you have questions about these Terms & Conditions, please contact us through our Contact Us page.