Return & Exchange Policy

At Nazilah, we want you to receive your winter clothing and accessories in satisfactory condition. Returns and exchanges are considered only in accordance with the conditions set out in this policy.

Important: Final eligibility for any return or exchange depends on the product's condition and compliance with the requirements below.

Eligibility and time limit

Contact us within [X days] after delivery to request a return or exchange. To be considered, an item should be unused, unwashed, unworn, in its original condition, and include its original packaging and tags where applicable. All requests are reviewed against this policy; submitting a request does not guarantee approval.

Size exchanges

A size exchange may be available for eligible clothing if the requested size is in stock. Please contact Nazilah as soon as possible after receiving your order. Exchanges are subject to review and availability confirmation.

Incorrect, damaged, or defective items

If you receive a different product from the one ordered, or your item arrives damaged or with a manufacturing defect, please contact us promptly after delivery. Include your order number, photos of the product, photos of the packaging where relevant, and a description of the issue. We may request supporting photos to assess the request.

Items that may not qualify

The following examples may be ineligible for return or exchange. Eligibility is assessed in context and is not determined by product category alone:

Items that have been used, washed, or worn.
Items missing required original tags or packaging, where applicable.
Items damaged through customer use.
Requests made outside the stated return or exchange period.

How to request an exchange

Contact Nazilah customer support through our Contact Us page.
Provide your order number and the information or photos relevant to your request.
Wait for our confirmation and return instructions before sending an item.
Return the eligible item according to the instructions provided.
After approval and confirmation that the replacement is available, we will dispatch it.

Return shipping

Return shipping responsibility depends on the reason for the request. Incorrect or defective items may be handled differently from customer-requested size exchanges. Contact us for confirmation of the applicable instructions and any shipping responsibility before sending an item. No specific shipping charge is stated here.

Refunds

Approved refunds are handled according to Nazilah's Refund Policy.

Cash on delivery orders

Refusing a cash on delivery parcel at the doorstep is not the same as completing a formal return or exchange request. If you need a return or exchange, please contact Nazilah and follow the process in this policy.