Shipping Policy

At Nazilah, we aim to make delivery of your winter clothing and accessories reliable and straightforward. We offer nationwide delivery across Pakistan. Orders are processed and dispatched after confirmation.

Delivery coverage

We currently deliver across Pakistan, including major cities and other serviceable areas covered by our courier partners.

Delivery time

Standard delivery usually takes 5–7 working days. This is an estimate, not a guaranteed delivery date. Timing may vary because of:

Your location
Courier operations
Weather conditions or public holidays
High order volumes
Remote or difficult-to-reach areas
Other circumstances outside Nazilah’s control

Order processing

Orders are processed after they are placed. For Cash on Delivery orders, we may contact you to confirm your order before dispatch. Once confirmed and processed, your order may be handed to our courier partner, which may include PostEx, for delivery.

Cash on Delivery

Cash on Delivery is available for eligible orders and locations. Please provide accurate details when placing your order:

Full name
Phone number
Complete delivery address
City

Please be available to receive and pay for your confirmed COD order when it is delivered.

Shipping charges

Shipping charges: [Add your actual shipping charges here]

Shipping charges and service availability may vary for remote or less accessible locations.

Order tracking

After dispatch, you may receive a tracking or shipment number. Use the tracking information provided to check the current status through the applicable courier tracking system.

Delivery attempts

The courier may make delivery attempts according to its standard procedures. If you are unavailable, the courier may contact you or attempt delivery again where applicable.

Incorrect information

You are responsible for providing accurate contact and delivery information. If an order is delayed or cannot be delivered because of an incorrect phone number, incomplete address, or other incorrect customer information, Nazilah may contact you to arrange the next steps.

Refused COD orders

Please place Cash on Delivery orders only when you genuinely intend to receive them. Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future Cash on Delivery orders.

Delayed or lost shipments

We work with courier partners to deliver orders safely, but occasional delays can occur. If a shipment appears significantly delayed or has a delivery issue, please contact Nazilah so we can check the order with the courier partner.