Refund policy

At Nazilah, we aim to provide a smooth shopping experience. Refunds are handled according to the circumstances and eligibility requirements described in this policy.

1. Refund eligibility

Approved refunds may apply in the circumstances listed below, subject to review and the applicable requirements.

Eligible returned products, subject to the applicable return conditions.
Products that become unavailable after an order has been accepted.
Incorrect or defective products, where a refund is approved.

A refund is not guaranteed for every return or cancellation. Each request is reviewed according to the circumstances and this policy.

2. Return requirement

Where a return is required, the product must meet the conditions set out in Nazilah’s Return & Exchange Policy. A refund request may depend on the product being returned and assessed in accordance with those conditions.

3. Refund method

For Cash on Delivery orders, customers may need to provide appropriate payment information for an approved refund, depending on the refund process used by Nazilah. For prepaid orders, refunds may be processed through the applicable payment method or another agreed method where appropriate.

4. Processing time

Approved refunds are estimated to be processed within [X–X working days]. The actual time may vary depending on the payment method and the relevant financial institution.

5. Shipping charges

Whether original or return shipping charges are refundable depends on the reason for the return and the circumstances of the request. Please edit this section to state Nazilah’s applicable shipping charge policy.

6. Non-refundable situations

Subject to applicable requirements, a refund may not be available for:

Products that have been used or washed.
Products damaged after delivery through customer use.
Items returned outside the applicable return period.
Products that do not meet the applicable return conditions.

7. Order cancellation

Cancellation and any refund eligibility may depend on whether the order has already been processed or dispatched. Please contact us as soon as possible to ask about a cancellation.